FREQUENTLY ASKED QUESTIONS

HOW DO I TRACK MY ORDER?

WHEN YOU CHECKOUT YOU WILL BE PROMPTED TO CREATE AN ACCOUNT WHERE YOU'LL BE ABLE TO TRACK YOUR ORDER. OR SEND US A MESSAGE VIA OUR CONTACT PAGE FOR MORE SPECIFIC DETAILS.

WHAT KIND OF SALES TAX ARE INCURRED?

ALL PURCHASES DELIVERED WITHIN AUSTRALIA WILL INCUR STANDARD GST RATES. INTERNATIONAL ORDERS MAY INCUR TAXES AND/OR DUTIES AS REQUIRED BY THE COUNTRY TO WHERE THE ORDER IS DELIVERED.  PLEASE CHECK WITH YOUR COUNTRY’S LOCAL CUSTOMS OFFICE REGARDING SPECIFIC TAXES AND/ OR DUTIES. THESE DUTIES AND TAXES ARE NOT THE RESPONSIBILITY OF BALYCK JEWELLERY AND ARE SOLELY THE RESPONSIBILITY OF THE CUSTOMER.  INTERNATIONAL CUSTOMERS-PLEASE NOTE THAT YOU MAY BE CHARGED A CURRENCY CONVERSION FEE FROM YOUR BANK. ANY SUCH FEE IS NOT THE RESPONSIBILITY OF BALYCK JEWELLERY AND IS SOLELY THE RESPONSIBILITY OF THE CUSTOMER.

RETURNS AND EXCHANGE POLICY?

A REQUEST TO EXCHANGE MUST BE MADE WITHIN 7 BUSINESS DAYS OF RECEIPT OF THE GOODS. ALL REQUESTS ARE TO BE MADE VIA EMAIL AT JESSICA@BALYCK.COM.AU. BALYCK JEWELLERY DOES NOT PROVIDE REFUNDS ON ANY ITEMS PURCHASED. AN EXCHANGE FORM WILL BE ISSUED TO THE CUSTOMER UPON A REQUEST TO EXCHANGE. THIS MUST BE SENT BACK COMPLETED WITH THE ITEMS TO BE EXCHANGED. PRODUCTS WHICH DO NOT HAVE THE ORIGINAL TAGS AND EXCHANGE FORM COMPLETED WILL NOT BE ELIGIBLE FOR EXCHANGE. ALL JEWELLERY RETURNED FOR EXCHANGE MUST BE NEW, UNUSED, WITH BALYCK JEWELLERY TAGS STILL ATTACHED AND IN ITS ORIGINAL PACKAGING. ONCE THE PRODUCT HAS BEEN RECEIVED AND IT’S CONDITION ASSESSED BY BALYCK JEWELLERY AND CONFIRMED AS NEW, UNUSED AND ELIGIBLE FOR EXCHANGE, THE REPLACEMENT PRODUCT WILL BE DISPATCHED. THERE IS STRICTLY NO RETURN ON EARRINGS FOR HYGIENE PURPOSES. EXCHANGES CAN ONLY BE MADE FOR JEWELLERY OF EQUAL OR GREATER VALUE. ALL SHIPPING CHARGES FOR EXCHANGES ARE INCURRED BY THE CUSTOMER. CUSTOMERS WHO ARE LOCATED OUTSIDE OF AUSTRALIA MAY ALSO INCUR DUTIES AND TAXES.   ALL JEWELLERY IS THOROUGHLY QUALITY CONTROLLED AND CHECKED FOR ANY FAULTS BEFORE IT IS DISPATCHED TO THE CUSTOMER. SHOULD YOU RECEIVE AN ITEM WHICH IS FAULTY, PLEASE CONTACT BALYCK JEWELLERY IMMEDIATELY VIA EMAIL AT JESSICA@BALYCK.COM.AU

WHAT SHIPPING CARRIER DO YOU USE?

SHIPPING WILL BE VIA AUSTRALIA POST-EXPRESS POST FOR DOMESTIC DELIVERY WITHIN AUSTRALIA OR EXPRESS COURIER INTERNATIONAL FOR INTERNATIONAL DELIVERIES.

WHEN WILL I GET MY ORDER?

AUSTRALIA AND NEW3 ZEALAND PLEASE ALLOW UP TO 5 DAYS. INTERNATIONAL ORDERS PLEASE ALLOW UP TO 14 DAYS.

CAN I GET STORE CREDIT?

WE WILL HAPPILY OFFER A CREDIT NOTE IF YOU SIMPLY CHANGE YOUR MIND ONCE YOU HAVE RECEIVED YOUR PURCHASES. THE RETURN AND EXCHANGE POLICY CONDITIONS APPLY.

CAN I CANCEL MY ORDER?

ONCE AN ORDER IS SUBMITTED WE ARE UNABLE TO CHANGE OR CANCEL YOUR ORDER. PLEASE ENSURE TO CHECK ALL ORDERS PRIOR TO CONFIRMING ANY TRANSACTIONS.

HOW DO I CARE FOR MY JEWELLERY?

PLACE YOUR BALYCK JEWELLERY PIECES IN A SOFT SEALABLE POUCH (PREFERABLY VELVET OR SILK) WITH A TIE KNOT TOP TO ENSURE DUST WON'T EASILY GET TO IT. THIS WILL HELP AVOID ABRASION WITH OTHER JEWELLERY PIECES. FURTHERMORE, IT IS HIGHLY RECOMMENDED TO STORE YOUR PIECES IN A COOL DRY PLACE.
BE MINDFUL TO REMOVE YOUR BALYCK JEWELLERY PIECES PRIOR TO HAND WASHING, SHOWERING OR SWIMMING. THIS IS A VITAL PREVENTIVE MEASURE TO ENSURE LONGER-LASTING WEAR OF YOUR BELOVED JEWELLERY ITEMS.
DO NOT WEAR LOTION AROUND YOUR NECK OR WRISTS WHEN WEARING COSTUME JEWELRY FOR THE SAME REASONS LISTED ABOVE AS IT COULD RUIN THE FINISH ON THE NECKLACES/BRACELETS.
YOUR JEWELLERY SHOULD ALWAYS BE PUT ON LAST AND TAKEN OFF FIRST WHILE DRESSING TO AVOID CHEMICALS SUCH AS, PERFUMES, DEODORANTS, HAIR SPRAY, HOUSEHOLD CLEANING FLUIDS, MAKE-UP AND OTHER COSMETICS.
IF YOU WISH TO CLEAN YOUR JEWELERY CLEANING AGENTS THAT ARE USED FOR FINE JEWELRY CAN ALSO BE USED TO CLEAN FASHION JEWELRY. HOWEVER, IT IS VERY IMPORTANT TO CHECK THE INGREDIENTS OF THE CLEANING SOLUTION BEFORE USING IT ON A PIECE OF JEWELRY. PRODUCTS THAT HAVE ACID, ALCOHOL, AMMONIA AND VINEGAR ARE TO BE AVOIDED AS THESE CAN RUST AND DAMAGE YOUR JEWELRY. IN SHORT, DO NOT USE ABRASIVE JEWELRY CLEANERS.
IF YOU DO CLEAN YOUR JEWELERY AS MENTIONED ABOVE, PLEASE ENSURE TO DRY THOROUGHLY BECAUSE THE MOISTURE WILL CAUSE DETERIORATION TO YOUR JEWELS. BE SURE TO GENTLY CLEAN YOUR JEWELRY WITH A SOFT CLOTH.