PRODUCT AND STOCK POLICY
LIMITED ADDITION
AS YOU ARE NO DOUBT AWARE, ALL OF OUR ITEMS ARE HAND MADE. AS ALL OF OUR PIECES ARE HAND CRAFTED WITH UNIQUE GEMS AND STONES FROM AROUND THE WORLD, WE REQUIRE OUR VALUED CUSTOMERS TO PRE-ORDER ALL LIMITED ADDITION PIECES. THIS IS TO ENSURE THAT YOU DO NOT MISS OUT ON THE OPPORTUNITY TO OWN A HANDCRAFTED, UNIQUE AND ONE-OF-A-KIND ITEM. YOU CANNOT PURCHASE ANY LIMITED ADDITION PIECES UNLESS YOU PRE-ORDER THEM. THEREFORE, TO AVOID DISAPPOINTMENT, PLEASE ENSURE THAT YOU PLACE YOUR ORDERS IN AS SOON AS PRACTICABLE.
WE TRY TO TAKE ALL REASONABLE STEPS TO MEET ALL ORDERS AND REQUESTS IN A TIMELY FASHION. HOWEVER, IN SOME CASES DUE TO CIRCUMSTANCES BEYOND OUR CONTROL, OUR PRODUCTION CAN BE DELAYED. THEREFORE, THERE MAY BE SOME ADDITIONAL WAITING TIME ON OUR LIMITED ADDITION AND/OR ONE OF ITEMS.
CUSTOM MADE ITEMS
FROM TIME-TO-TIME WE TAKE CUSTOMER ORDERS. IF YOU ORDER A CUSTOM MADE PIECE/S FROM US, PLEASE CHOOSE CAREFULLY AS WE WILL NOT BE ABLE TO EXCHANGE OR REFUND ANY CUSTOM MADE PIECES. WE DON’T REFUND OR EXCHANGE FOR CHANGE OF MIND. FURTHER, WE REQUIRE UP FRONT PAYMENT FOR ALL CUSTOM ORDERS.
WARRANTIES
OUR ITEMS ARE ALL PROTECTED UNDER THE AUSTRALIAN CONSUMER LAW. UNDER THE AUSTRALIAN CONSUMER LAW, YOU ARE ENTITLED TO A REPLACEMENT OR A REFUND FOR ANY MAJOR FAILURE OR BREAKDOWN OF AN ITEM. YOU ARE ALSO ENTITLED, UNDER AUSTRALIAN CONSUMER LAW, TO HAVE ANY SIGNIFICANTLY DAMAGED ITEMS REPAIRED TO AN ACCEPTABLE QUALITY IF THEY ARE SUBJECTED TO MAJOR FAILURE.
YOU HAVE RIGHTS PURSUANT TO AUSTRALIAN CONSUMER LAW. HOWEVER, FURTHER TO YOUR RIGHTS UNDER THE AUSTRALIAN CONSUMER LAW, WE ALSO OFFER ADDITIONAL WARRANTIES. WE OFFER AN ADDITIONAL THREE MONTHS WARRANTY ON ALL OF OUR STOCK.
WE DO NOT OFFER THE ABOVEMENTIONED WARRANTY AGAINST BREAKAGES, GRADUAL DEGENERATION, GENERAL WEAR AND TEAR, ACCIDENTAL BREAKAGE, CARELESS OR RECKLESS HANDLING, IMPROPER USE AND ALTERATIONS. IF YOU BELIEVE THAT YOU HAVE ANY CLAIM UNDER WARRANTY THEN PLEASE EMAIL INFO@BALYCK.COM.
PRODUCT LIABILITIES
AS LAWFULLY PERMITTED, AND AS PER THE TERMS, WE HAVE NO LIABILITY TO YOU OR ANY OTHER ENTITY OR NATURAL PERSON FOR ANY LOSS AND/OR DAMAGE WHICH MAY BE CAUSED DIRECTLY OR INDIRECTLY AND RELATED TO YOUR PURCHASE OF OUR PRODUCTS.
PRODUCT DISCLAIMER
WE HAVE MADE EVERY ENDEAVOUR TO ENSURE THAT ALL OF THE INFORMATION CONTAINED IN OUR WEBSITE, INCLUDING PRICES AND MEASUREMENTS ARE CORRECT AT THE TIME OF PUBLICATION. HOWEVER, WE CANNOT UNEQUIVOCALLY GUARANTEE THAT ALL ITEMS DISPLAYED ONLINE ARE ALWAYS COMPLETELY UP TO DATE AND IN STOCK.
RETURNS & EXCHANGES
PLEASE CHOOSE CAREFULLY BECAUSE WE DO NOT OFFER ANY EXCHANGE OR REFUND FOR A CHANGE OF MIND.
DAMAGED STOCK
IF YOU RECEIVE A DAMAGED ITEM, PLEASE CONTACT US ON INFO@BALYCK.COM